Delta cancelled hundreds of flights on Tuesday, July 23, as it continues to recover from a global IT outage caused by a CrowdStrike security update. The latest cancellations come after the airline had to cancel thousands of flights over the weekend. The U.S. Department of Transportation (DOT) announced an investigation into Delta’s extended issues on Tuesday.
The DOT said that it is investigating the airline’s widespread cancellations and whether Delta failed to uphold its commitment to passengers. DOT officials said they launched the investigation after receiving a “the high volume of consumer complaints.”
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“We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,” Department of Transportation Secretary Pete Buttigieg said. “This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld.”
Delta said that it restored most of its systems, but a critical system remains offline. The system “ensures all flights have a full crew in the right place at the right time.” The company said that system is the one “requiring the most time and manual support to synchronize it.”
Delta CEO Ed Bastian said that he spoke with Buttigieg on Sunday, July 21, about the company’s commitment to customers. He said the airline is working around the clock to resolve the issues caused by the historic outage.
