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J.D. Power study finds EVs experience more issues than traditional cars

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J.D. Power’s 2024 U.S. Initial Quality Study has found electric vehicle drivers are experiencing higher levels of dissatisfaction with their cars. Feedback from nearly 100,000 consumers revealed that EVs are running into more issues on average than traditional gas-powered cars.

The findings show that for every 100 gas-powered vehicles, there were an average of 180 problems reported. In contrast, EVs had an average of 266 problems per 100 vehicles, 86 points higher than their combustion-engine counterparts.

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Officials at J.D. Power said the study also discovered that EVs and hybrids necessitate trips to the dealership for repairs at a rate three times higher than their combustion engine counterparts.

Historically, Tesla has maintained a lead over legacy automakers in terms of quality in previous J.D. Power studies. However, this year, Tesla’s score fell and aligned with the average rating of other EV brands.

The decline in consumer satisfaction with Tesla was largely attributed to the removal of traditional feature controls in its latest models. Modifications to basic functions such as turn signals and windshield wipers were not well-received by drivers, contributing to the drop in Tesla’s ratings.

The J.D. Power study aligns with observations from other research firms regarding growing concerns over EV quality. A recent McKinsey consumer pulse survey reported that 46% of American EV owners are now contemplating a return to traditional gas vehicles, highlighting a trend of rising dissatisfaction with electric vehicles.

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Jack Alymer: OWNING AN EV CAN BE A HEADACHE.

THAT’S WHAT J-D POWER’S ANNUAL VEHICLE QUALITY STUDY IS REVEALING AFTER RECEIVING FEEDBACK FROM NEARLY 100,000 CONSUMERS.

J-D POWER IS KNOWN FOR CRUNCHING NUMBERS TO STUDY CONSUMER BEHAVIOR.

THEIR REPORT FOUND EV DRIVERS ARE HAVING MORE ISSUES WITH THEIR VEHICLES THAN CONVENTIONAL CAR OWNERS.

FOR EVERY 100 VEHICLES, GAS POWERED CARS HAD AN AVERAGE OF 180 PROBLEMS REPORTED.

WHEN IT CAME TO EVS, THAT JUMPED TO AN AVERAGE OF 266 PROBLEMS PER 100 VEHICLES.

OVERALL, EVS AND HYBRIDS REQUIRED TRIPS TO THE DEALERSHIP FOR REPAIRS AT A RATE THREE TIMES HIGHER THAN COMBUSTION ENGINE VEHICLES.

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AND WHILE ALL MAJOR EV MAKERS RECEIVED CRITICISM IN THESE FINDINGS-
TESLA MIGHT HAVE HAD THE MOST TO LOSE.

IN PAST JD POWER STUDIES, ELON MUSK’S ELECTRIC VEHICLE COMPANY MAINTAINED A SIZEABLE LEAD OVER LEGACY AUTOMAKERS IN TERMS OF QUALITY.

THIS YEAR THOUGH, TESLA’S SCORE WAS ON PAR WITH THE AVERAGE RATING OF OTHER EV BRANDS.

JD POWER ATTRIBUTED TESLA’S DROP OFF IN CONSUMER SATISFACTION TO THE REMOVAL OF TRADITIONAL FEATURE CONTROLS FROM ITS LATEST MODELS.

REVAMPING THINGS LIKE TURN SIGNALS AND WINDSHIELD WIPERS WERE REPORTEDLY NOT WELL RECEIVED BY DRIVERS.

JD POWER’S STUDY COMES AS OTHER RESEARCH FIRMS HAVE ALSO INDICATED RISING DISSATISFACTION WITH EV QUALITY.A RECENT MCKINSEY CONSUMER SURVEY FOUND 46 PERCENT OF AMERICANS WHO OWN EVS ARE ACTUALLY NOW CONSIDERING GOING BACK TO TRADITIONAL GAS VEHICLES.

THERE HAVE CERTAINLY BEEN SOME BUMPS IN THE ROAD FOR THE ELECTRIC VEHICLE TRANSITION. TO GET MORE STORIES LIKE THIS ONE, DOWNLOAD THE STRAIGHT ARROW NEWS APP AND SIGN UP FOR ALERTS FROM ME – JACK AYLMER – SO YOU CAN STAY UP TO DATE.