Delta Air Lines is struggling to get back to normal after the July 19 global cyber software outage. The company canceled more than 1,000 flights on Sunday, July 21, alone, after having already canceled 3,500 since the CrowdStrike outage.
Transportation Secretary Pete Buttigieg, D, has issued a warning reminding Delta it has to provide customers with adequate assistance and refunds.
“I have made clear to Delta that we will hold them to all applicable passenger protections,” Buttigieg said.
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In a statement, Delta CEO Ed Bastian apologized to impacted customers and said canceling flights is always their “last resort.”
“Please know that Delta’s entire team of the best professionals in the business have been working around the clock to safely get you where you need to go, and restore the reliable, on-time experience you’ve come to expect when you fly with us,” Bastian said.
