Police tout tip lines after deluge of Nancy Guthrie ‘opinions’ flood local 911 operators


Summary

Investigation developments

FBI Director Kash Patel released security camera photos and video from Nancy Guthrie's Ring doorbell camera showing an armed individual wearing a jacket, ski mask and gloves with a firearm holstered outside of their waistband.

Public response

The department issued a public request asking community members to stop calling 911 with thoughts, opinions, feelings or questions about the case, directing them instead to contact the FBI's tip line, 88-CRIME or other designated numbers.

Pizza deliveries

The sheriff's department asked people to stop ordering pizza to be delivered to the Guthrie residence. The pizzas were reportedly delivered to a journalist by one of their viewers, prompting questions about how deliveries could reach that far into a police-controlled area.


Full story

Don’t call 911 with tips about Nancy Guthrie. That’s the plea from the Pima County Sheriff’s Department amid their hunt for whoever took the 84-year-old mother of “Today” show host Savannah Guthrie. 

The office posted its request to the public on Tuesday, hours after FBI Director Kash Patel released security camera photos and video of a potential suspect. CNN’s Jake Tapper reports the department has seen a “huge uptick” in tips since the video was released. 

“The Pima County Sheriff’s Department recognizes that members of the community may have thoughts, opinions, feelings or questions regarding the Nancy Guthrie case,” the release said. “However, 9-1-1 & the PCSD non-emergency line are not the appropriate venue for expressing those views.”

The department directed calls to the FBI’s tip line at 1-800-CALL-FBI, 88-CRIME, 520-351-4900 or tips.fbi.gov

Suspect images released

Video released Tuesday morning captured on Guthrie’s Ring doorbell camera shows what police consider a suspect wearing a jacket, ski mask and gloves with a firearm holstered outside of their waistband. 

Patel said the data was difficult to retrieve since Guthrie didn’t have a subscription to keep the footage, so agents had to find the videos using residual data from backend systems.

“Working with our partners, as of this morning, law enforcement has uncovered these previously inaccessible new images showing an armed individual appearing to have tampered with the camera at Nancy Guthrie’s front door the morning of her disappearance,” Patel said in the post.

The doorbell camera was removed when police arrived. 

Savannah Guthrie also shared the photos online, saying, “We believe she is still alive. Bring her home.”

Who ordered pizza?

In addition to asking community members to stop calling 911 with comments, the sheriff’s department is also asking that people stop ordering pizza to be delivered to the Guthrie residence. 

The pies, which prompted questions about how a pizza delivery could have made it that far into a police-controlled area, were reportedly delivered to a journalist by one of their viewers.

SAN provides
Unbiased. Straight Facts.

Don’t just take our word for it.


Certified balanced reporting

According to media bias experts at AllSides

AllSides Certified Balanced May 2025

Transparent and credible

Awarded a perfect reliability rating from NewsGuard

100/100

Welcome back to trustworthy journalism.

Find out more

Why this story matters

An 84-year-old woman's disappearance has prompted an FBI investigation that recovered previously inaccessible doorbell camera footage showing an armed suspect, while authorities manage an overwhelming public response.

Digital forensics

FBI agents retrieved critical security footage from residual backend data after the victim lacked a subscription to store recordings, demonstrating advanced investigative techniques in missing person cases.

Public interference

Authorities are struggling with inappropriate 911 calls and pizza deliveries to the crime scene, highlighting how public attention can complicate active investigations.

High-profile victim

The victim's connection to a national television host has generated significant media attention and public engagement in the search efforts.

SAN provides
Unbiased. Straight Facts.

Don’t just take our word for it.


Certified balanced reporting

According to media bias experts at AllSides

AllSides Certified Balanced May 2025

Transparent and credible

Awarded a perfect reliability rating from NewsGuard

100/100

Welcome back to trustworthy journalism.

Find out more

Daily Newsletter

Start your day with fact-based news

Start your day with fact-based news

Learn more about our emails. Unsubscribe anytime.