Verizon’s service to all customers should now be restored after a massive outage kept hundreds of thousands of people from communicating for around 10 hours. The outage began around noon Eastern time on Wednesday and left Verizon users staring at phones that read “SOS” or “No Signal” until almost 10:30 p.m. ET.
During the outage, instead of being the lifelines they’ve become, phones were basically bricks. Calls wouldn’t go through and data was down, but WiFi still worked in some capacity for most people.
Download the SAN app today to stay up-to-date with Unbiased. Straight Facts™.
Point phone camera here
Major cities were hit, including New York, Washington, D.C., Chicago, Houston, Los Angeles and Atlanta.
Verizon later apologized on X, saying the outage has been resolved. The company also says it will provide account credits, but did not offer any specifics.
If your phone is still struggling to reconnect, the company recommends restarting your device or toggling airplane mode on and off.
Still, the big question remains: What happened?
This story is featured in today’s Unbiased Updates. Watch the full episode here.
Verizon has not given a reason for the outage. However, ABC News, citing law enforcement sources, reports the outage was caused by a server problem in New Jersey, not a cyber attack.
