On Tuesday, The Washington Post reported the Social Security Administration is “in turmoil.” The Post reported there are about 6 million pending cases and 12 million transactions delaying services for roughly 74 million Americans.
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After February’s layoff announcement, around 7,000 employees were cut. With 93 million calls coming in, reassigned SSA staff received minimal training — sometimes just four hours worth — while average hold times of about 2½ hours strained phone staff.
As a result, many disability claimants now face three to six-month waits for payments. Additionally, direct-deposit rules require in-person or online updates that elderly and bedridden customers often cannot meet. The Havre, Montana, field office remains closed.
