The Department of Transportation has ordered the CEOs of American, Delta, Southwest, and United airlines to answer detailed questions and provide records on their policies for how passengers can accrue and spend their miles. The probe is focused on how consumers could be affected by the devaluation of earned rewards, extra fees, hidden or dynamic pricing, and reduced competition and choice.
Cost of Living

Federal probe targets airlines’ frequent flyer programs

0:40

The U.S. government investigates major airlines' frequent flyer programs, focusing on rewards devaluation, fees, hidden pricing, and reduced competition.

Go to story →

Related Stories

Latest News