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FEMA criticized over unanswered calls after hurricanes

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The Federal Emergency Management Agency (FEMA) faced criticism after new data revealed nearly half of calls for disaster assistance following Hurricanes Helene and Milton went unanswered. Almost half of the callers seeking aid never connected with a federal worker, and those who managed to connect waited over an hour on average to reach assistance.

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The report surfaced as the Harris-Biden administration faced mounting criticism from conservatives regarding their handling of disaster relief efforts. Many survivors expressed frustration, including a North Carolina man whose home was flooded.

After calling FEMA, he learned he was 675th in line. This has highlighted the backlog that has drawn increasing scrutiny of the agency’s response.

Former President Donald Trump also criticized the federal response. He described it as “terrible” and added to complaints that some relief workers may lack direction and sit idle.

FEMA reported staffing shortages weeks after the two hurricanes ravaged six states. The Small Business Administration (SBA) even exhausted its emergency loan funds.

FEMA stated it was currently responding to 110 major disasters with only about 530 workers available for new assignments. For comparison, during peak hurricane response efforts in 2017, the agency had over 1,700 workers on standby.

Officials at FEMA acknowledged the strain, admitting that the agency remained understaffed. Homeland Security Secretary Alejandro Mayorkas recently warned FEMA might not have sufficient funds for the remainder of the hurricane season.

Despite challenges, FEMA has continued providing aid. It reported $1.2 billion in relief distributed to survivors in the six hardest-hit states.

However, the scale of devastation has been overwhelming. More than 100 people lost their lives in North Carolina alone. Hurricane Helene claimed 229 lives across seven states.

Brock Long, a former FEMA administrator, called the agency a “broken system,” noting that FEMA employees are overextended as they manage every aspect of disaster recovery.

With Tropical Storm Rafael forming in the Caribbean, officials and residents were reminded of the urgency of FEMA’s role in disaster preparedness and response. Although Rafael’s path remained uncertain, forecasters monitored its movement northward toward Jamaica and Cuba.

For now, FEMA pledged to remain in impacted communities as long as necessary. However, without additional resources, questions lingered over the agency’s capacity to respond effectively to the next disaster.

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[Jack]

FEMA IS UNDER FIRE AFTER NEW DATA REVEALS THAT NEARLY HALF OF CALLS FOR DISASTER ASSISTANCE IN THE AFTERMATH OF HURRICANE HELENE AND MILTON WENT UNANSWERED.

ALMOST HALF OF ALL CALLERS NEVER CONNECTED WITH A FEDERAL WORKER, AND THOSE WHO DID HAD TO WAIT MORE THAN AN HOUR ON AVERAGE TO GET THROUGH.

THIS REPORT COMES AT A TIME WHEN THE HARRIS-BIDEN ADMINISTRATION IS FACING HEAVY CRITICISM FROM CONSERVATIVES OVER THEIR HANDLING OF DISASTER RELIEF.

MANY SURVIVORS HAVE REPORTED FRUSTRATION, LIKE ONE MAN IN NORTH CAROLINA WHOSE HOME WAS FLOODED. HE CALLED FEMA, ONLY TO FIND OUT HE WAS 675TH IN LINE.

THIS BACKLOG IS FUELING CRITICISM AS THE AGENCY GRAPPLES WITH PROVIDING AID.

FORMER PRESIDENT DONALD TRUMP CRITICIZED THE FEDERAL RESPONSE, CALLING IT ‘TERRIBLE’ AND ADDING FUEL TO COMPLAINTS THAT SOME RELIEF WORKERS MAY BE SITTING IDLE, WAITING FOR DIRECTION.

SOT: (1:06-1:33) Former President Donald Trump

“WELL I THINK YOU HAVE TO…THEY’RE ALSO COMPLAINING”

FEMA REPORTED STAFFING SHORTAGES JUST WEEKS AFTER THE TWO HURRICANES DAMAGED SIX STATES, AND THE SMALL BUSINESS ADMINISTRATION HAS EVEN RUN OUT OF FUNDS FOR EMERGENCY LOANS.

THE AGENCY IS CURRENTLY RESPONDING TO 110 MAJOR DISASTERS AND HAS ONLY ABOUT 530 WORKERS AVAILABLE FOR NEW ASSIGNMENTS.

FOR PERSPECTIVE, AT THE PEAK OF HURRICANE RESPONSE EFFORTS IN 2017, THERE WERE OVER 1,700 WORKERS ON STANDBY.

EVEN FEMA OFFICIALS HAVE ACKNOWLEDGED THE STRAIN. THEY ADMIT THE AGENCY IS CURRENTLY UNDERSTAFFED, AND HOMELAND SECURITY SECRETARY ALEJANDRO MAYORKASRECENTLY WARNED THAT FEMA MAY NOT HAVE ENOUGH FUNDS TO GET THROUGH THE REST OF HURRICANE SEASON.

FEMA HAS BEEN WORKING TO PROVIDE AID, REPORTING $1.2 BILLION IN RELIEF SENT TO SURVIVORS IN THE SIX HARDEST-HIT STATES. BUT THE SCALE OF THE DISASTER HAS BEEN STAGGERING — MORE THAN 100 PEOPLE LOST THEIR LIVES IN NORTH CAROLINA ALONE, AND HELENE CLAIMED A TOTAL OF 229 LIVES ACROSS SEVEN STATES.

BROCK LONG, A FORMER FEMA ADMINISTRATOR, CALLS THE AGENCY A ‘BROKEN SYSTEM,’ SAYING FEMA EMPLOYEES ARE OVERWHELMED TRYING TO HANDLE EVERY ASPECT OF DISASTER RECOVERY. https://thehill.com/opinion/4943464-fema-disaster-funding-reform/

AND NOW, WITH ANOTHER POTENTIAL HURRICANE E — TROPICAL STORM RAFAEL — FORMING IN THE CARIBBEAN, PEOPLE ARE BEING REMINDED OF JUST HOW QUICKLY THESE SITUATIONS CAN ESCALATE.

ALTHOUGH IT’S UNCLEAR WHERE RAFAEL WILL HEAD, FORECASTERS ARE MONITORING ITS ACTIVITY AS IT MOVES NORTH TOWARDS JAMAICA AND CUBA.

FOR NOW, FEMA SAYS IT WILL STAY IN IMPACTED COMMUNITIES AS LONG AS NEEDED, BUT THE REALITY IS THAT WITHOUT ADDITIONAL RESOURCES, THE AGENCY’S ABILITY TO RESPOND TO THE NEXT DISASTER REMAINS IN QUESTION.

WE’LL KEEP AN EYE ON THIS SITUATION AS IT UNFOLDS.

FOR SAN, I’M JACK AYLMER