Southwest Airlines’ $140 million fine includes future travel vouchers
By Simone Del Rosario (Business Correspondent), Emma Stoltzfus (Editor)
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Southwest Airlines agrees to $140m penalty over 2022 holiday meltdown
Click to see story on The GuardianSouthwest Airlines Fined Record $140 Million Over 2022 Holiday Meltdown
Click to see story on NDTVSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Associated Press NewsSouthwest Airlines fined record $140 million by DOT over 2022 holiday travel meltdown
Click to see story on abc NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on CNNSouthwest Airlines in $140 million deal with feds over debacle a year ago
Click to see story on CBS NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on The Mercury newsSouthwest will pay a $140 million fine for its meltdown during the 2022 holidays
Click to see story on nprSouthwest hit with $140 million penalty over last year’s travel meltdown, will offer $90 million in vouchers for future travel delays
Click to see story on Business InsiderSouthwest fined $140 million over 2022 holiday flight disruptions
Click to see story on NBC NewsSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Chicago Sun TimesTransportation Department hits Southwest Airlines with $140M fine for 2022 travel fiasco
Click to see story on PoliticoSouthwest fined $140 million for 2022 holiday travel meltdown
Click to see story on NBC Dallas-Fort WorthSouthwest hit by record $140 million fine for holiday service meltdown in 2022 – WSVN 7News | Miami News, Weather, Sports
Click to see story on WSVNSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on San Antonio Express-NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Orlando SentinelSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WCSHSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on AOLSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year – Maryland Daily Record
Click to see story on Maryland Daily RecordSouthwest will pay a $140 million fine for its meltdown during the 2022 holidays
Click to see story on lpm.orgSouthwest Airlines fined $140m for holiday meltdown
Click to see story on BBC NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KRDOSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KIFISouthwest fined $140 million for last year’s holiday meltdown
Click to see story on CNBCSouthwest fined record $140M over 2022 holiday meltdown
Click to see story on The HillSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KVIASouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Winnipeg Free PressSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on News 4 JAXSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WPLGSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KCRA 3Southwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WKMGSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Click on DetroitSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WCVBFeds Hit Southwest Airlines with $140 Million Fine
Click to see story on Political WireSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WLWTSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WMURSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WLKYSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WESHSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on Koco News5Southwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KETVSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WDSUSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WTAESouthwest hit by record $140 million fine for holiday service meltdown in 2022 – Boston News, Weather, Sports
Click to see story on WHDHSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WYFFSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Denver PostSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KCCISouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KMBCSouthwest Airlines $140M settlement for canceled flights in 2022
Click to see story on Spectrum Local NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WBAL-TVSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WISNSouthwest Airlines settles for $140 million over holiday flight-canceling meltdown last year
Click to see story on Penn LiveSouthwest Airlines agrees to $140 million penalty over 2022 holiday meltdown
Click to see story on DevdiscourseSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WPTZSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WMTWSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WVTMSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WAPTSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KOB 4Southwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KOATSouthwest Airlines agrees to $140m settlement for flight canceling meltdown that stranded 2 million travelers in December 2022
Click to see story on FortuneSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WHNT 19 NewsSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on 9NEWS DenverSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on WFLA-TVSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KDVRSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WFAA 8abcSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WPBFSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WGALSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WXIISouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WLTXSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KSBWSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on waaytv.comSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on Krem2 NewsSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WBIRSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WATESouthwest Airlines Will Pay $140 Million US Settlement Over 2022 Holiday Debacle
Click to see story on The MessengerSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WJCLSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KHBSDOT orders Southwest to pay record $140M over 2022 holiday meltdown
Click to see story on Scripps NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on CW39 HoustonSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KDFWSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on KVUESouthwest Will Pay a $140 Million Fine For Its Meltdown During the 2022 Holidays
Click to see story on slashdot.orgSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on Fort Smith/Fayetteville NewsSouthwest Airlines reaches $140 million settlement over holiday flight-canceling debacle
Click to see story on Fort Worth Business PressSouthwest Airlines agrees to $140M penalty over 2022 holiday meltdown: ‘We messed up’
Click to see story on New York PostSouthwest fined $140 million by DOT over 2022 holiday travel disaster
Click to see story on Washington ExaminerSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Financial PostSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on MY NorthwestSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Boston HeraldSouthwest Airlines fined $140 million over 2022 holiday season meltdown
Click to see story on justthenews.comSouthwest Airlines fined for 2022 holiday meltdown
Click to see story on Courier MailSouthwest Airlines reaches $140M settlement with DOT for 2022 holiday debacle
Click to see story on Fox BusinessRight
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Southwest Airlines fined for 2022 holiday meltdown
Click to see story on The MercurySouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on My Mother LodeSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on pantheonsite.ioSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown – The Morning Sun
Click to see story on communityq.comSouthwest Airlines agrees to $140 million penalty over 2022 holiday meltdown
Click to see story on philenews.comSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on mor-tv.comSouthwest Airlines is facing a $140 million penalty over 2022’s holiday hellscape. The airline’s nationwide meltdown disrupted travel for about two million passengers at the end of December. In all, Southwest Airlines canceled nearly 17,000 flights.
On Monday, Dec. 18, the Department of Transportation announced the record-setting fine, which is roughly 30 times what was previously the department’s largest airline penalty.
“Today’s action sets a new precedent and sends a clear message: if airlines fail their passengers, we will use the full extent of our authority to hold them accountable,” Transportation Secretary Pete Buttigieg said in a statement.
Part of the $140 million penalty mandates Southwest Airlines set up a $90 million compensation fund. That fund will be used to distribute $75 travel vouchers to future passengers who get to their destination at least three hours late when it is the airline’s fault. The payout is on top of the airline already paying for hotels, food and handling rebooking.
The government said over 2022’s holiday travel, Southwest violated consumer protection laws in three ways:
- Failing to provide adequate customer service assistance
- Failing to provide prompt flight status notifications
- Failing to provide refunds in a prompt and proper manner
Of the $140 million penalty, $35 million is a cash penalty Southwest will pay the government. The rest will go to passengers through the mandated $90 million compensation fund and Rapid Rewards points.
“Southwest is going to be leading the industry, if only because they’ve been ordered to,” Buttigieg said.
Buttigieg said the government is working on a rule that could make direct compensation an industry standard.
The Department of Transportation said Southwest Airlines has already paid more than $600 million in refunds and reimbursements to travelers affected by the notorious holiday meltdown of 2022. Together, the department said this penalty brings Southwest’s total compensation to more than $750 million. Southwest also distributed 25,000 reward points to each passenger affected in 2022.
Simone Del Rosario: The next time your flight’s delayed, the airline could be forced to pay you for your trouble.
Passenger: Christmas was just ruined, this was the worst Christmas ever.
Simone Del Rosario: Remember Southwest Airlines’ holiday hellscape last year? The airline’s nationwide meltdown disrupted travel for about two million passengers.
Passenger: Everything’s been canceled. And we’re not very happy.
White House Press Secretary Karine Jean-Pierre: Southwest Airlines failed its customers, point blank.
Simone Del Rosario: On Monday, the Department of Transportation announced it is fining Southwest $140 million. Transportation Secretary Pete Buttigieg says the record-setting penalty is not just about holding Southwest accountable for ruining the holidays.
Transportation Secretary Pete Buttigieg: But also about setting a new precedent. This is a multiple, depending how you do the math, about 30 times the biggest penalty we’ve ever assessed, because we really need to send a message to the entire airline industry.
Simone Del Rosario: Part of that penalty mandates Southwest automatically pay $75 travel vouchers for future passengers that get to their destination at least three hours late when it’s the airline’s fault. That’s on top of already paying for hotels, food and rebooking. Southwest is forced to set aside a $90 million fund for this.
Passenger: Can we press charges through you?
Simone Del Rosario: The government says over last year’s holiday travel, Southwest violated consumer protection laws in three ways: By failing to provide adequate customer service assistance, flight status notifications, and refunds in a timely manner.
Now, of the $140 million penalty, $35 million is a cash penalty Southwest will pay the government. The rest will go to passengers, through that mandated compensation fund and Rapid Rewards points.
Transportation Secretary Pete Buttigieg: Southwest is going to be leading the industry, if only because they’ve been ordered to.
Simone Del Rosario: Buttigieg says the government’s working on a rule that could make this direct compensation an industry standard.
Media Landscape
See who else is reporting on this story and which side of the political spectrum they lean. To read other sources, click on the plus signs below. Learn more about this dataBias Distribution
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Southwest Airlines agrees to $140m penalty over 2022 holiday meltdown
Click to see story on The GuardianSouthwest Airlines Fined Record $140 Million Over 2022 Holiday Meltdown
Click to see story on NDTVSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Associated Press NewsSouthwest Airlines fined record $140 million by DOT over 2022 holiday travel meltdown
Click to see story on abc NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on CNNSouthwest Airlines in $140 million deal with feds over debacle a year ago
Click to see story on CBS NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on The Mercury newsSouthwest will pay a $140 million fine for its meltdown during the 2022 holidays
Click to see story on nprSouthwest hit with $140 million penalty over last year’s travel meltdown, will offer $90 million in vouchers for future travel delays
Click to see story on Business InsiderSouthwest fined $140 million over 2022 holiday flight disruptions
Click to see story on NBC NewsSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Chicago Sun TimesTransportation Department hits Southwest Airlines with $140M fine for 2022 travel fiasco
Click to see story on PoliticoSouthwest fined $140 million for 2022 holiday travel meltdown
Click to see story on NBC Dallas-Fort WorthSouthwest hit by record $140 million fine for holiday service meltdown in 2022 – WSVN 7News | Miami News, Weather, Sports
Click to see story on WSVNSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on San Antonio Express-NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Orlando SentinelSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WCSHSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on AOLSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year – Maryland Daily Record
Click to see story on Maryland Daily RecordSouthwest will pay a $140 million fine for its meltdown during the 2022 holidays
Click to see story on lpm.orgSouthwest Airlines fined $140m for holiday meltdown
Click to see story on BBC NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KRDOSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KIFISouthwest fined $140 million for last year’s holiday meltdown
Click to see story on CNBCSouthwest fined record $140M over 2022 holiday meltdown
Click to see story on The HillSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KVIASouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Winnipeg Free PressSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on News 4 JAXSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WPLGSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KCRA 3Southwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WKMGSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Click on DetroitSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WCVBFeds Hit Southwest Airlines with $140 Million Fine
Click to see story on Political WireSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WLWTSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WMURSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WLKYSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WESHSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on Koco News5Southwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KETVSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WDSUSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WTAESouthwest hit by record $140 million fine for holiday service meltdown in 2022 – Boston News, Weather, Sports
Click to see story on WHDHSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WYFFSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Denver PostSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KCCISouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KMBCSouthwest Airlines $140M settlement for canceled flights in 2022
Click to see story on Spectrum Local NewsSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WBAL-TVSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WISNSouthwest Airlines settles for $140 million over holiday flight-canceling meltdown last year
Click to see story on Penn LiveSouthwest Airlines agrees to $140 million penalty over 2022 holiday meltdown
Click to see story on DevdiscourseSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WPTZSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WMTWSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WVTMSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WAPTSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KOB 4Southwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KOATSouthwest Airlines agrees to $140m settlement for flight canceling meltdown that stranded 2 million travelers in December 2022
Click to see story on FortuneSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WHNT 19 NewsSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on 9NEWS DenverSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on WFLA-TVSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KDVRSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WFAA 8abcSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WPBFSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WGALSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WXIISouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WLTXSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KSBWSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on waaytv.comSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on Krem2 NewsSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on WBIRSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on WATESouthwest Airlines Will Pay $140 Million US Settlement Over 2022 Holiday Debacle
Click to see story on The MessengerSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on WJCLSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on KHBSDOT orders Southwest to pay record $140M over 2022 holiday meltdown
Click to see story on Scripps NewsSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on CW39 HoustonSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on KDFWSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on KVUESouthwest Will Pay a $140 Million Fine For Its Meltdown During the 2022 Holidays
Click to see story on slashdot.orgSouthwest Airlines hit with record fine for December 2022 meltdown
Click to see story on Fort Smith/Fayetteville NewsSouthwest Airlines reaches $140 million settlement over holiday flight-canceling debacle
Click to see story on Fort Worth Business PressSouthwest Airlines agrees to $140M penalty over 2022 holiday meltdown: ‘We messed up’
Click to see story on New York PostSouthwest fined $140 million by DOT over 2022 holiday travel disaster
Click to see story on Washington ExaminerSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on Financial PostSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on MY NorthwestSouthwest Airlines reaches $140 million settlement over holiday flight-canceling meltdown last year
Click to see story on Boston HeraldSouthwest Airlines fined $140 million over 2022 holiday season meltdown
Click to see story on justthenews.comSouthwest Airlines fined for 2022 holiday meltdown
Click to see story on Courier MailSouthwest Airlines reaches $140M settlement with DOT for 2022 holiday debacle
Click to see story on Fox BusinessRight
Untracked Bias
Southwest Airlines fined for 2022 holiday meltdown
Click to see story on The MercurySouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown
Click to see story on My Mother LodeSouthwest hit by record $140 million fine for holiday service meltdown in 2022
Click to see story on pantheonsite.ioSouthwest Airlines reaches $140 million settlement for December 2022 flight-canceling meltdown – The Morning Sun
Click to see story on communityq.comSouthwest Airlines agrees to $140 million penalty over 2022 holiday meltdown
Click to see story on philenews.comSouthwest hit by record $140 million fine for holiday service meltdown in 2022
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