Biden administration cracks down on flight refunds and hidden fees
Apr 24
By Lauren Taylor (Anchor/Reporter), Evan Hummel (Producer), Jake Maslo (Video Editor)
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Airlines will now be required to give automatic cash refunds for canceled and delayed flights
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The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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Here are the new rules for when airlines should offer refunds in the US
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New federal rules on airline refunds require cash instead of vouchers
Click to see story on KIFI
New federal rules for airlines will require automatic cash refunds, prohibit surprise fees
Click to see story on CNBC
Flight delayed or canceled? Airlines have to give you an automatic refund now
Click to see story on The Hill
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Winnipeg Free Press
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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New federal rules on airline refunds require cash instead of vouchers
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The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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New federal rules on airline refunds require cash instead of vouchers
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Biden administration tweaks rules on airline fees and refunds
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Here are the new rules for when airlines should offer refunds in the US
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Here are the new rules for when airlines should offer refunds in the US
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Here are the new rules for when airlines should offer refunds in the US
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Here are the new rules for when airlines should offer refunds in the US
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Here are the new rules for when airlines should offer refunds in the US
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Airlines will have to give cash refunds and avoid surprise fees under new Biden rules
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Here are the new rules for when airlines should offer refunds in the US
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Here are the new rules for when airlines should offer refunds in the US
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The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
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31 other sources covering this story
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Leaning Right
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Last Updated
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The Biden administration is cracking down on some major air travel headaches. New rules from the U.S. Department of Transportation (DOT) aim to enhance the refund process and get rid of hidden fees.
The department announced on Wednesday, April 24, that it will now require airlines to give automatic cash refunds for canceled flights or flights with “significant delays.” Airlines must issue refunds within seven days for a credit card and within 20 days for other forms of payment.
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The new regulations also create a uniform standard for what constitutes a “significant delay” instead of letting airlines decide. All airlines will have to follow a single definition: When a departure or arrival is delayed by at least three hours for domestic flights and at least six hours for international flights, airlines must give a refund.
The rule also applies to refunds for checked-baggage fees if luggage is not delivered within 12 hours for domestic flights or 15-30 hours for international flights. Automatic refunds will also be applicable to fees like seat selection or an internet connection if the airline fails to provide the promised service.
A separate stipulation requires airlines and ticket agents to be more upfront about hidden fees including fees for checked bags, seat selection and canceling or changing a reservation. Airlines websites will now have to show the fees the first time the customers see a price and schedule. The department said the aim is to prevent bait-and-switch tactic that hide the true costs of flights.
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According to the Department of Transportation, the new rule will save customers around $500 million dollars a year. The department will implement the changes over the next two years.
Passenger advocate groups praised the new rules. However, in response, Airlines of America stated that its airlines already “abide by and frequently exceed” DOT consumer protection regulations. Airline complaints skyrocketed during the COVID-19 pandemic, but carriers noted complaints dropped significantly over the past few years.
[LAUREN TAYLOR]
THE GOVERNMENT IS CRACKING DOWN ON SOME MAJOR AIR TRAVEL HEADACHES.
NEW RULES FROM THE DEPARTMENT OF TRANSPORTATION WILL ENHANCE THE REFUND PROCESS AND GET RID OF HIDDEN FEES.
THE DOT WILL NOW REQUIRE AIRLINES TO GIVE AUTOMATIC CASH REFUNDS FOR CANCELED FLIGHTS OR “SIGNIFICANT DELAYS.”
REFUNDS MUST BE ISSUED WITHIN SEVEN DAYS FOR A CREDIT CARD AND 20 DAYS FOR OTHER FORMS OF PAYMENT.
THE NEW RULES ALSO CREATE A UNIFORM STANDARD FOR WHAT CONSTITUTES A QUOTE SIGNIFICANT DELAY INSTEAD OF LETTING AIRLINES DECIDE HOW LONG A DELAY HAS TO LAST BEFORE GIVING A REFUND.
NOW ALL AIRLINES WILL HAVE TO FOLLOW A SINGLE DEFINITION: WHEN A DEPARTURE OR ARRIVAL IS DELAYED BY THREE HOURS FOR DOMESTIC FLIGHTS AND SIX HOURS FOR INTERNATIONAL FLIGHTS.
THE RULE ALSO APPLIES TO REFUNDS FOR CHECKED-BAG FEES IF LUGGAGE ISN’T DELIVERED WITHIN 12 HOURS FOR DOMESTIC FLIGHTS OR 15 TO 30 HOURS FOR INTERNATIONAL FLIGHTS.
AUTOMATIC REFUNDS WILL ALSO BE APPLICABLE TO FEES LIKE SEAT SELECTION OR AN INTERNET CONNECTION– IF THE AIRLINE FAILS TO PROVIDE THE PROMISED SERVICE
A SEPARATE STIPULATION REQUIRES AIRLINES AND TICKET AGENTS TO BE MORE UPFRONT ABOUT HIDDEN FEES INCLUDING FEES FOR CHECKED BAGS, SEAT SELECTION, AND CANCELING OR CHANGING A RESERVATION.
AIRLINES WEBSITES WILL NOW HAVE TO SHOW THE FEES THE FIRST TIME THE CUSTOMERS SEE A PRICE AND SCHEDULE.
THE DOT SAYS THE AIM IS TO PREVENT BAIT-AND-SWITCH TACTICS THAT HIDE THE TRUE COSTS OF FLIGHTS.
THE DOT SAYS THE NEW RULE WILL SAVE CUSTOMERS $500 MILLION A YEAR.
THE CHANGES WILL HAPPEN OVER THE NEXT TWO YEARS.
PASSENGER ADVOCATE GROUPS PRAISED THE STEPS.
IN RESPONSE, AIRLINES OF AMERICA STATED:
IT’S AIRLINES ALREADY “ABIDE BY AND FREQUENTLY EXCEED” D-O-T CONSUMER PROTECTION REGULATIONS.
AIRLINE COMPLAINTS SKYROCKETED DURING THE PANDEMIC.
BUT AIRLINES NOTE COMPLAINTS HAVE DROPPED SIGNIFICANTLY OVER THE PAST FEW YEARS.
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Media Landscape
See who else is reporting on this story and which side of the political spectrum they lean. To read other sources, click on the plus signs below.
Learn more about this dataLeft 32%
Center 68%
Right 0%
Bias Distribution
Far
Left
+0
Click to close
Left
+0
Click to close
Airlines will now be required to give automatic cash refunds for canceled and delayed flights
Click to see story on Associated Press News
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on abc News
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Coast Reporter
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 6 Philadelphia
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 13 Houston
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc11 Raleigh
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 7 News
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc30 News
Here are the new rules for when airlines should offer refunds in the US
Click to see story on WCSH
Click to close
New federal rules on airline refunds require cash instead of vouchers
Click to see story on KIFI
New federal rules for airlines will require automatic cash refunds, prohibit surprise fees
Click to see story on CNBC
Flight delayed or canceled? Airlines have to give you an automatic refund now
Click to see story on The Hill
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Winnipeg Free Press
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on News 4 JAX
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 7 Chicago
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 7 LA
New federal rules on airline refunds require cash instead of vouchers
Click to see story on abc 7 NY
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Thorold Today
New federal rules on airline refunds require cash instead of vouchers
Click to see story on KWWL
Biden administration tweaks rules on airline fees and refunds
Click to see story on NY1
Here are the new rules for when airlines should offer refunds in the US
Click to see story on WFAA 8abc
Here are the new rules for when airlines should offer refunds in the US
Click to see story on WLTX
Here are the new rules for when airlines should offer refunds in the US
Click to see story on WKYC
Here are the new rules for when airlines should offer refunds in the US
Click to see story on WBIR
Here are the new rules for when airlines should offer refunds in the US
Click to see story on Krem2 News
Airlines will have to give cash refunds and avoid surprise fees under new Biden rules
Click to see story on Quartz
Here are the new rules for when airlines should offer refunds in the US
Click to see story on Fort Smith/Fayetteville News
Here are the new rules for when airlines should offer refunds in the US
Click to see story on KYTX
Click to close
Lean
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Right
+0
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Far
Right
+0
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Untracked Bias
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Airdrie City View
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on Midland Today
The Biden administration is tweaking rules on airline fees and refunds, saying it’ll help consumers
Click to see story on nashvilleledger.com
Click to close
31 other sources covering this story
Total News Sources
31
Leaning Left
9
Center
19
Leaning Right
0
Last Updated
1 week ago
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