DC attorney general sues StubHub over deceptive ‘drip pricing’ practices
By Karah Rucker (Anchor), Brock Koller (Producer), Ian Kennedy (Video Editor)
District of Columbia Attorney General Brian Schwalb, D, is accusing StubHub of illegally misleading consumers by adding surprise fees to the end of a lengthy checkout process. In an announcement about the lawsuit, Schwalb said the company is engaging in “deceptive, manipulative and unfair practices.
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DC sues StubHub for ‘deceptive pricing’ that cost residents $118m
Click to see story on The IndependentResale platform StubHub sued for allegedly inflating ticket prices with extra fees
Click to see story on CBC NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Associated Press NewsWashington, DC, sues StubHub, claims resale platform up prices with deceptive fees
Click to see story on abc NewsStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on CNNStubHub tricks consumers into overpaying for tickets, prosecutors allege
Click to see story on CBS NewsStubHub Sued for Illegally Boosting Profits With Deceptive Pricing and Junk Fees in Washington, D.C.
Click to see story on VarietyWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Coast ReporterWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Sask TodayWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Flin Flon ReminderWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Rocky Mountain OutlookWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 6 PhiladelphiaWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 13 HoustonWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc11 RaleighWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 NewsWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc30 NewsStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on Koco News5Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Prince George CitizenStubHub accused of charging ‘deceptive’ fees in DC lawsuit
Click to see story on The VergeStubHub Sued Over Deceptive Pricing and Junk Fee Scheme
Click to see story on The Hollywood ReporterDC sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on NBC WashingtonLawsuit alleges StubHub deceives customers into paying extra for tickets
Click to see story on EngadgetWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Bowen Island UndercurrentDC’s Attorney General Is Suing StubHub Over Ticket Fees. Here’s Why. – Washingtonian
Click to see story on WashingtonianStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KRDOWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KIFIWashington, D.C., attorney general sues StubHub, alleging deceptive pricing
Click to see story on CNBCWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KVIAWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Winnipeg Free PressD.C. attorney general sues StubHub over deceptive pricing
Click to see story on UPIDC sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Washington Top NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WPLGWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WKMGWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Click on DetroitStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KCRA 3Washington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 ChicagoWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 LAWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 NYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WCVBStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WLWTStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WMURStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WLKYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WESHStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KETVStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WDSUStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WYFFStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WTAEWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KOB 4StubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KCCIStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KMBCStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WISNStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WBAL-TVStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WPTZStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WMTWStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WVTMStubHub sued, accused of inflating ticket prices with deceptive fees
Click to see story on Syracuse NYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WAPTStubHub sued by Washington, D.C. over claims it inflated ticket prices with deceptive fees
Click to see story on FortuneStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KOATStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KWWLWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Fox8Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WHNT 19 NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on City NewsWashington, D.C., sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on The ColumbianStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WPBFStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WGALStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WXIIStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KSBWStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WJCLWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Sentinel-TribuneStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KHBSDC attorney general sues StubHub over deceptive ‘drip pricing’ practices
Click to see story on Straight Arrow NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WWAY TVRight
Untracked Bias
Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Airdrie City ViewWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on My Mother LodeDistrict of Columbia AG Brian Schwalb sues StubHub, alleging the company uses “deceptive, manipulative, and unfair practices” to advertise event fees to users
Click to see story on TechmemeWashington, D.C., attorney general sues StubHub, alleging deceptive pricing
Click to see story on Europe SaysWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees – The Morning Sun
Click to see story on Morning SunStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on MOR-TVWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Moose Jaw TodayWashington D.C. Sues StubHub Alleging “Junk Fee Scheme”
Click to see story on TicketNewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on thealbertan.comWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on nashvilleledger.comAttorney General Schwalb Sues StubHub for Deceptive Pricing & Junk Fees
Click to see story on dc.govThe lawsuit, filed on Wednesday, July 31, said StubHub does not provide clear and accurate information on the purpose of the fees or show how they are calculated. This is practice is called “drip pricing.”
Drip pricing is when a company advertises one price but the customer somehow ends up paying a higher price. With StubHub, it is due to “fulfillment and service fees” added at the end of the purchase process.
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According to Schwalb, customers often have to navigate through a dozen pages before they check out, which is also a lengthy process. The checkout procedure features a countdown, which the lawsuit said creates a “false sense of urgency. The entire StubHub process has been documented page-by-page in the lawsuit.
“Faced with this inflated total and the countdown timer threatening to make [customers] start the whole process over, consumers are pressured into the purchase out of fear that they risk losing the tickets,” Schwalb said when he announced his lawsuit.
By suing StubHub, the attorney general seeks to end what he calls “StubHub’s deceptive practices,” asking for restitution for impacted customers. According to Schwalb, StubHub has made $118 million in hidden fees to D.C. consumers since 2015, when it dropped its “more transparent” and “all-in” pricing model, and instead adopted the drip pricing tactic.
[KARAH RUCKER]
STUBHUB IS BEING ACCUSED OF ILLEGALLY MISLEADING CONSUMERS — ADDING SURPRISE FEES TO THE END OF A VERY LENGTHY CHECKOUT PROCESS — AND THE D.C. ATTORNEY GENERAL IS NOT GIVING THE ONLINE TICKETING COMPANY A FREE PASS.
IN AN ANNOUNCEMENT ABOUT HIS LAWSUIT FILED WEDNESDAY – ATTORNEY GENERAL BRIAN SCHWALB SAYS STUBHUB IS ENGAGING IN A SERIES OF “DECEPTIVE, MANIPULATIVE, AND UNFAIR PRACTICES.”
THE LAWSUIT SAYS STUBHUB FAILS TO PROVIDE CLEAR AND ACCURATE INFORMATION ON THE PURPOSE OF THE MANDATORY FEES IT TACKS ON TO AN ORDER OR REVEAL HOW THEY ARE CALCULATED. Stub Hub image
THE PRACTICE IS SOMETHING CALLED “DRIP PRICING” – WHEN A COMPANY ADVERTISES ONE PRICE BUT THEN THE CUSTOMER ENDS UP PAYING A HIGHER ONE – IN THIS CASE — DUE TO “FULFILLMENT AND SERVICE FEES” ADDED AT THE END OF THE LONG PURCHASE PROCESS.
SCHWALB SAYING OFTEN STUBHUB’S CUSTOMERS HAVE TO NAVIGATE THROUGH A DOZEN PAGES BEFORE THEY CHECKOUT – A PROCESS DOCUMENTED PAGE BY PAGE IN THE LAWSUIT.
AND TO GO WITH THE LENGTHY CHECKOUT PROCESS — A COUNTDOWN CLOCK WHICH THE ATTORNEY GENERAL SAYS CREATES A QUOTE “FALSE SENSE OF URGENCY.”
IN ANNOUNCING HIS LAWSUIT, SCHWALB SAYS, “FACED WITH THIS INFLATED TOTAL AND THE COUNTDOWN TIMER THREATENING TO MAKE THEM START THE WHOLE PROCESS OVER, CONSUMERS ARE PRESSURED INTO THE PURCHASE OUT OF FEAR THAT THEY RISK LOSING THE TICKETS.”
WITH HIS LAWSUIT — THE DC ATTORNEY GENERAL SEEKS AN END TO WHAT HE CALLS STUBHUB’S DECEPTIVE PRACTICES AND IS LOOKING FOR RESTITUTION FOR IMPACTED CONSUMERS. SCHWALB SAYING STUBHUB MADE 118 MILLION DOLLARS IN HIDDEN FEES TO D.C. CONSUMERS SINCE 2015 WHEN IT DROPPED ITS “MORE TRANSPARENT” “ALL-IN” PRICING MODEL AND ADOPTED THE “DRIP PRICING” TACTIC.
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Media Landscape
See who else is reporting on this story and which side of the political spectrum they lean. To read other sources, click on the plus signs below. Learn more about this dataBias Distribution
Left
DC sues StubHub for ‘deceptive pricing’ that cost residents $118m
Click to see story on The IndependentResale platform StubHub sued for allegedly inflating ticket prices with extra fees
Click to see story on CBC NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Associated Press NewsWashington, DC, sues StubHub, claims resale platform up prices with deceptive fees
Click to see story on abc NewsStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on CNNStubHub tricks consumers into overpaying for tickets, prosecutors allege
Click to see story on CBS NewsStubHub Sued for Illegally Boosting Profits With Deceptive Pricing and Junk Fees in Washington, D.C.
Click to see story on VarietyWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Coast ReporterWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Sask TodayWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Flin Flon ReminderWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Rocky Mountain OutlookWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 6 PhiladelphiaWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 13 HoustonWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc11 RaleighWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 NewsWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc30 NewsStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on Koco News5Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Prince George CitizenStubHub accused of charging ‘deceptive’ fees in DC lawsuit
Click to see story on The VergeStubHub Sued Over Deceptive Pricing and Junk Fee Scheme
Click to see story on The Hollywood ReporterDC sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on NBC WashingtonLawsuit alleges StubHub deceives customers into paying extra for tickets
Click to see story on EngadgetWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Bowen Island UndercurrentDC’s Attorney General Is Suing StubHub Over Ticket Fees. Here’s Why. – Washingtonian
Click to see story on WashingtonianStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KRDOWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KIFIWashington, D.C., attorney general sues StubHub, alleging deceptive pricing
Click to see story on CNBCWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KVIAWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Winnipeg Free PressD.C. attorney general sues StubHub over deceptive pricing
Click to see story on UPIDC sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Washington Top NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WPLGWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WKMGWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Click on DetroitStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KCRA 3Washington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 ChicagoWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 LAWashington DC sues StubHub, claims resale platform ramps up prices with deceptive fees
Click to see story on abc 7 NYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WCVBStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WLWTStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WMURStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WLKYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WESHStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KETVStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WDSUStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WYFFStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WTAEWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on KOB 4StubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KCCIStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KMBCStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WISNStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WBAL-TVStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WPTZStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WMTWStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WVTMStubHub sued, accused of inflating ticket prices with deceptive fees
Click to see story on Syracuse NYStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WAPTStubHub sued by Washington, D.C. over claims it inflated ticket prices with deceptive fees
Click to see story on FortuneStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KOATStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KWWLWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Fox8Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WHNT 19 NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on City NewsWashington, D.C., sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on The ColumbianStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WPBFStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WGALStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WXIIStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KSBWStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on WJCLWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Sentinel-TribuneStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on KHBSDC attorney general sues StubHub over deceptive ‘drip pricing’ practices
Click to see story on Straight Arrow NewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on WWAY TVRight
Untracked Bias
Washington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Airdrie City ViewWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on My Mother LodeDistrict of Columbia AG Brian Schwalb sues StubHub, alleging the company uses “deceptive, manipulative, and unfair practices” to advertise event fees to users
Click to see story on TechmemeWashington, D.C., attorney general sues StubHub, alleging deceptive pricing
Click to see story on Europe SaysWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees – The Morning Sun
Click to see story on Morning SunStubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
Click to see story on MOR-TVWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on Moose Jaw TodayWashington D.C. Sues StubHub Alleging “Junk Fee Scheme”
Click to see story on TicketNewsWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on thealbertan.comWashington, DC, sues StubHub, saying the resale platform inflates ticket prices with deceptive fees
Click to see story on nashvilleledger.comAttorney General Schwalb Sues StubHub for Deceptive Pricing & Junk Fees
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