State AGs want power to enforce consumer complaints against airlines
Labor day weekend is going to be busy at U.S. airports. 12.7 million people are expected to fly from Thursday to Monday. If the disruptions are anything like August, when 23 percent of flights were delayed and 3 percent were canceled, there will likely be some big headaches.
Now a bipartisan coalition of 38 states attorneys general is asking congress to pass legislation allowing them to enforce state and federal consumer protection laws governing the airline industry. They also want congress to move the authority of investigating consumer complaints from the Department of Transportation to the Justice Department or Federal Trade Commission.
The U.S. Department of Transportation recently released its Air Travel Consumer Report which revealed consumer complaints about airlines are up (POP THE NUMBER ON SCREEN) 270% compared to pre pandemic levels. That includes increases in everything from mishandling baggage, to bumping people off flights because of oversales.
The Department of Transportation is proposing a rule that would require airlines and ticket agents to refund travelers if airlines cancel or significantly change their flights. So if an airline screws up your vacation, at least you can get your money back.