Biden admin’s CBP One app for migrants plagued by glitches, bad reviews
Customs and Border Protection agents stopped hundreds of Venezuelan migrants from entering the US Sunday afternoon, after they tried to run across an international bridge in El Paso, Texas.
The migrants said they tried to cross because of an online rumor that families with children would be allowed through, and because of frustration with the CBP One App that the Biden Administration is using to process entry claims.
In January, President Biden announced his administration was expanding a program that allows approved individuals to live and work in the United States for two years. Immigrants have to apply on the CBP One App. But that app has poor reviews on both the Apple App store and Google Play store averaging about 2 and a half out of five stars. Reviews say it has glitches, issues with storing application information, and doesn’t perform some of the basic functions needed to complete an application like taking a photo of a passport.
One review states: “When trying to Request Advance Travel Authorization, it scans the passport number, but it shows an error message when trying to take a photo for the identity verification. Please, many Cubans and others are failing to complete their I-134A process because of this,”
Another says: “The app is not working for Cubans trying to apply for the new Advance Travel Authorization. When you try to take your photo the app gives you an error.”
Customs and Border Protection has responded to some of the reviews apologizing for the problems, and telling the customer to email CBPOne@cbp.dhs.gov so they can address the problem. They also encouraged users to download a newer version of the app which they said fixed the issue.
Immigration advocates have criticized the administration for creating an app to apply, saying it puts the poorest at a disadvantage, and gives an advantage to those with easy access to a cell phone. Stick with Straight Arrow News for more updates on immigration, you can count on us for unbiased, straight facts.