A tech glitch has caused thousands of Capital One customers to be unable to access their accounts. The issues reportedly popping up on Thursday, Jan. 16, and lingered into Friday, Jan. 17. It left many people unable to access everything from direct deposits to paychecks across the United States.
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Some customers said the outage had left them worried that they wouldn’t be able to make essential purchases or pay bills.
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During its peak on Thursday, more than 2,000 people reported issues with the Capital One banking system. The problems reportedly dipped slightly on Friday, with still more than 1,700 outages reported.
Capital One posted on social media on Friday morning, saying that the issue came from a third-party vendor. However, the bank did not specify what caused the glitch, adding that it was working on issues customers were facing.
Customers took to social media to express their displeasure with the credit card giant, with some threatening to close their accounts once the problem is resolved.
It is unclear when the company will have the problem fixed, but some social media users did point out that Monday, Jan. 20, is Martin Luther King Day, a federal holiday during which banks are closed, putting customers in a pinch if there are further delays to restoring the banking system’s functions.
The outage could reportedly present the biggest trouble for customers with direct debits, also known as automatic payments, through Capital One.
[KARAH RUCKER]
A TECH GLITCH LEFT THOUSANDS OF CAPITAL ONE CUSTOMERS UNABLE TO ACCESS THEIR ACCOUNTS.
THE ISSUES POPPING UP LATE THURSDAY AND LINGERING INTO FRIDAY.
IT’S LEFT MANY PEOPLE UNABLE TO ACCESS EVERYTHING FROM DIRECT DEPOSITS TO PAYCHECKS ACROSS THE U-S.
SOME CUSTOMERS SAY THE OUTAGE HAS LEFT THEM WORRIED THEY WON’T BE ABLE TO MAKE ESSENTIAL PURPOSES OR PAY BILLS.
DURING ITS PEAK THURSDAY MORE THAN TWO-THOUSAND PEOPLE REPORTED ISSUES WITH THE CAPITAL ONE BANKING SYSTEM.
THE PROBLEMS DIPPED SLIGHTLY FRIDAY AFTERNOON WITH STILL MORE THAN 17-HUNDRED OUTAGES REPORTED.
CAPITAL ONE POSTED ON SOCIAL MEDIA FRIDAY MORNING SAYING THE ISSUE CAME FROM A “THIRD-PARTY VENDOR” BUT DIDN’T SPECIFY WHAT CAUSED THE GLITCH.
ADDING, IT’S WORKING TO FIX ISSUES CUSTOMERS ARE FACING.
CUSTOMERS TOOK TO SOCIAL MEDIA TO BLAST THE CREDIT CARD GIANT WITH SOME THREATENING TO CLOSE THEIR ACCOUNTS ONCE THE PROBLEM IS RESOLVED.
IT’S UNCLEAR WHEN THE COMPANY WILL HAVE THE PROBLEM FIXED.
BUT SOCIAL MEDIA USERS HAVE POINTED OUT MONDAY IS MARTIN LUTHER KING DAY, A FEDERAL HOLIDAY, WHEN BANKS ARE CLOSED, PUTTING CUSTOMERS IN A PINCH IF THERE ARE FURTHER DELAYS TO RESTORING THE SYSTEM’S FUNCTIONS.
THE OUTAGE COULD REPORTEDLY PRESENT THE BIGGEST PROBLEM FOR CUSTOMERS WITH DIRECT DEBITS THROUGH CAPITAL ONE.
FOR MORE ON THIS STORY– DOWNLOAD THE STRAIGHT ARROW NEWS APP OR VISIT SAN DOT COM.
FOR STRAIGHT ARROW NEWS– I’M KARAH RUCKER.
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