
Australian airline accidentally sells first-class tickets 85% off
By Karah Rucker (Anchor), Shea Taylor (Producer), Zachary Hill (Video Editor)
An airline accidentally sold hundreds of first-class tickets for about 85% cheaper than usual — and it wasn’t some sort of sale. A coding error caused a glitch in its system, and customers took advantage of it while they could.
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The first-class seats were on flights between Australia and the U.S. on the Australian airline Qantas.
The third QantasLink @Airbus A220 has arrived in Australia! ✈️🇦🇺
— Qantas (@Qantas) August 6, 2024
VH-X4C touched down in Canberra on Tuesday afternoon and will enter service in the coming days.
The aircraft is 'Little Red Flying-Fox', joining Koala in our A220 fleet to be named after Australian wildlife. pic.twitter.com/hnC8mLZrDI
The tickets normally ranged from $13,000 to $20,000 but were sold for less than $4,000.
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The company said the flaw in its online booking system has been fixed. And customers who thought they got a deal too good to be true were right. They’re now being contacted to either receive a refund or get a seat reassignment to business class.
[Karah Rucker]
AN AIRLINE WAS ACCIDENTALLY SELLING HUNDREDS OF FIRST CLASS TICKETS FOR ABOUT 85 PERCENT CHEAPER THAN USUAL —
AND IT WASN’T SOME SORT OF SALE — IT WAS A **CODING ERROR THAT CAUSED A GLITCH IN ITS SYSTEM —
AND THERE WERE CUSTOMERS THAT TOOK ADVANTAGE OF IT WHILE THEY COULD.
THE FIRST CLASS SEATS WERE ON FLIGHTS BETWEEN AUSTRALIA AND THE U.S. ON THE AUSTRALIAN AIRLINE QANTAS (KWAN–TAHS).
THE TICKETS NORMALLY RANGED FROM 13 TO 20 THOUSAND DOLLARS —
BUT WERE SOLD FOR LESS THAN FOUR GRAND.
THE COMPANY SAYS THE FLAW IN ITS ONLINE BOOKING SYSTEM HAS BEEN **FIXED.
AND CUSTOMERS WHO THOUGHT THEY GOT A DEAL TOO GOOD TO BE TRUE — WERE RIGHT.
THEY’RE NOW BEING CONTACTED TO EITHER RECEIVE A REFUND — OR GET A SEAT REASSIGNMENT TO BUSINESS CLASS.
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