New rule requires full cash refunds for flight delays, cancellations
By Jack Aylmer (Anchor), Mirlie Larose (Producer), Jake Larsen (Video Editor)
The Biden-Harris administration implemented a new rule on Monday, Oct. 28, requiring U.S. airlines to issue full cash refunds to passengers whose flights are significantly delayed or canceled. The policy, aimed at bolstering consumer rights, received positive feedback online, as travelers hailed it as a financial win and a boost for peace of mind.
Media Landscape
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Airlines are on the hook for more than you think if something goes wrong with your trip
Click to see story on USA TodayUS airlines are required to refund you for a canceled flight automatically
Click to see story on CNNNew rules for airlines could help you get speedy refunds
Click to see story on The Washington PostU.S. airlines required to give automatic refunds for canceled, delayed flights
Click to see story on NY Daily NewsUS airlines required to automatically refund you for canceled flight
Click to see story on abc 13 HoustonUS airlines required to automatically refund you for canceled flight
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Click to see story on abc30 NewsAirlines must now give cash refunds for long delays and bag issues
Click to see story on WCSHU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KIFIU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KRDOU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KVIAAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on The HillAirlines must now refund travelers for canceled flights—What to know
Click to see story on NewsweekUS airlines required to automatically refund you for canceled flight
Click to see story on abc 7 ChicagoUS airlines required to automatically refund you for canceled flight
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Click to see story on abc 7 NYAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WGN 9Airlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WCBDAirlines must now give cash refunds for long delays and bag issues
Click to see story on WFAA 8abcAirlines now required to issue automatic refunds after canceling flights, Pete Buttigieg says
Click to see story on WPBFAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WSPAAirlines must now give cash refunds for long delays and bag issues
Click to see story on WLTXAirlines must now give cash refunds for long delays and bag issues
Click to see story on WKYCAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on KHON2Airlines must now give cash refunds for long delays and bag issues
Click to see story on WBIRAirlines must now give cash refunds for long delays and bag issues
Click to see story on Krem2 NewsAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WATEAirlines must now give cash refunds for long delays and bag issues
Click to see story on KTVBU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KEYTU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KMIZU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KIONAirlines must now give cash refunds for long delays and bag issues
Click to see story on Fort Smith/Fayetteville NewsAirlines must now give cash refunds for long delays and bag issues
Click to see story on KYTXAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on PHL17Feds require airlines to immediately refund customers for canceled flights
Click to see story on Washington TimesHere’s how to claim an airline refund under the new guidelines – Washington Examiner
Click to see story on Washington ExaminerUS airlines need to automatically refund travelers for canceled, ‘significantly changed’ flights
Click to see story on Fox BusinessRight
Untracked Bias
U.S. airlines must give a refund for canceled or delayed flights, DoT rules
Click to see story on Express USAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on KTAL NBC 6 NewsDelays or cancellations may lead to cash refunds for travelers
Click to see story on FOX 28 SpokaneNew Airline Refund Rules Just Went Into Effect: What You’re Owed for Canceled Flights | Frommer’s
Click to see story on Frommer'sUS airlines have to automatically refund travelers for canceled, ‘significantly changed’ flights: What to know
Click to see story on The Baltimore PostU.S. flights now required to give automatic refunds for cancellations
Click to see story on The San Joaquin Valley SunUS Airlines Now Required to Automatically Provide Refunds for Cancelled Flights
Click to see story on aeroxplorer.comAirlines Now Legally Required To Provide Automatic Refunds For Cancele
Click to see story on 93.1 WZAKAirlines are Implementing DOT Auto-Refunds, and It’s Bad News for Travelers – Cranky Flier
Click to see story on Cranky FlierU.S. airlines are required to reimburse passengers for canceled flights
Click to see story on CNN BrasilU.S. airlines required to give automatic refunds for canceled, delayed flights – New York Times Post
Click to see story on nytimespost.comUS airlines required to automatically refund you for canceled flight » ¡Que Onda Magazine!
Click to see story on ¡Que Onda Magazine!New Refund & Voucher Rights for Air Travelers: What to Know
Click to see story on meetingsnet.comPassengers wouldn’t need to request the refund. The refund is processed automatically if they declined the airline’s offer for a rebooked flight.
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Passengers become eligible for automatic refunds if a domestic flight was delayed by three or more hours, an international flight by six or more hours or if the flight was canceled.
“Passengers deserve to get their money back when an airline owes them—without headaches or haggling,” Transportation Secretary Pete Buttigieg said.
The rule also applies to major itinerary changes, such as airport switches or additional stops.
Airlines must issue refunds within seven business days for payments made by credit card. It must be within 20 days for payments made by other methods.
Buttigieg noted airlines might oppose the measure. However, airlines are now required to clearly communicate passengers’ refund rights.
The timing of this policy change coincided with the approaching holiday travel season, a period known for high passenger volumes.
Jack Aylmer
BIG NEWS FOR U.S. AIRLINE PASSENGERS THIS WEEK—A NEW RULE FROM THE BIDEN-HARRIS ADMINISTRATION NOW REQUIRES AIRLINES TO ISSUE A FULL CASH REFUND, IF YOUR FLIGHT IS SIGNIFICANTLY DELAYED OR CANCELED.
THIS CHANGE IS GETTING POSITIVE BUZZ ONLINE, AS TRAVELERS SEE IT AS A WIN FOR THEIR WALLETS AND THEIR PEACE OF MIND.
HERE’S HOW IT WORKS: IF YOUR DOMESTIC FLIGHT IS DELAYED THREE OR MORE HOURS, AN INTERNATIONAL FLIGHT IS DELAYED SIX OR MORE HOURS, OR IF THE FLIGHT IS CANCELED, YOU ARE AUTOMATICALLY ELIGIBLE FOR A REFUND.
THE REFUND IS PROCESSED WITHOUT YOU NEEDING TO REQUEST IT, AS LONG AS YOU DECLINE THE NEW FLIGHT OPTION.
ACCORDING TO TRANSPORTATION SECRETARY PETE BUTTIGIEG, “PASSENGERS DESERVE TO GET THEIR MONEY BACK WHEN AN AIRLINE OWES THEM—WITHOUT HEADACHES OR HAGGLING.”
THIS ALSO APPLIES TO MAJOR CHANGES IN YOUR ITINERARY, LIKE SWITCHING AIRPORTS OR ADDING STOPS.
AIRLINES MUST ISSUE REFUNDS WITHIN SEVEN BUSINESS DAYS IF YOU PAID BY CREDIT CARD, AND WITHIN 20 DAYS IF YOU USED ANY OTHER PAYMENT METHOD.
THE TIMING COULD NOT BE BETTER, AS WE APPROACH THE BUSY HOLIDAY TRAVEL SEASON.
SECRETARY BUTTIGIEG NOTED THAT WHILE AIRLINES MIGHT BE PUSHING BACK, THEY ARE REQUIRED TO CLEARLY COMMUNICATE A PASSENGERS’ RIGHT TO A REFUND.
FOR SAN, I’M JACK AYLMER
Media Landscape
See who else is reporting on this story and which side of the political spectrum they lean. To read other sources, click on the plus signs below. Learn more about this dataBias Distribution
Left
Airlines are on the hook for more than you think if something goes wrong with your trip
Click to see story on USA TodayUS airlines are required to refund you for a canceled flight automatically
Click to see story on CNNNew rules for airlines could help you get speedy refunds
Click to see story on The Washington PostU.S. airlines required to give automatic refunds for canceled, delayed flights
Click to see story on NY Daily NewsUS airlines required to automatically refund you for canceled flight
Click to see story on abc 13 HoustonUS airlines required to automatically refund you for canceled flight
Click to see story on abc11 RaleighUS airlines required to automatically refund you for canceled flight
Click to see story on abc 7 NewsUS airlines required to automatically refund you for canceled flight
Click to see story on abc30 NewsAirlines must now give cash refunds for long delays and bag issues
Click to see story on WCSHU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KIFIU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KRDOU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KVIAAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on The HillAirlines must now refund travelers for canceled flights—What to know
Click to see story on NewsweekUS airlines required to automatically refund you for canceled flight
Click to see story on abc 7 ChicagoUS airlines required to automatically refund you for canceled flight
Click to see story on abc 7 LAUS airlines required to automatically refund you for canceled flight
Click to see story on abc 7 NYAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WGN 9Airlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WCBDAirlines must now give cash refunds for long delays and bag issues
Click to see story on WFAA 8abcAirlines now required to issue automatic refunds after canceling flights, Pete Buttigieg says
Click to see story on WPBFAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WSPAAirlines must now give cash refunds for long delays and bag issues
Click to see story on WLTXAirlines must now give cash refunds for long delays and bag issues
Click to see story on WKYCAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on KHON2Airlines must now give cash refunds for long delays and bag issues
Click to see story on WBIRAirlines must now give cash refunds for long delays and bag issues
Click to see story on Krem2 NewsAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on WATEAirlines must now give cash refunds for long delays and bag issues
Click to see story on KTVBU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KEYTU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KMIZU.S. airlines must automatically refund you the amount of a canceled flight
Click to see story on KIONAirlines must now give cash refunds for long delays and bag issues
Click to see story on Fort Smith/Fayetteville NewsAirlines must now give cash refunds for long delays and bag issues
Click to see story on KYTXAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on PHL17Feds require airlines to immediately refund customers for canceled flights
Click to see story on Washington TimesHere’s how to claim an airline refund under the new guidelines – Washington Examiner
Click to see story on Washington ExaminerUS airlines need to automatically refund travelers for canceled, ‘significantly changed’ flights
Click to see story on Fox BusinessRight
Untracked Bias
U.S. airlines must give a refund for canceled or delayed flights, DoT rules
Click to see story on Express USAirlines now required to provide automatic refunds for canceled, significantly delayed flights
Click to see story on KTAL NBC 6 NewsDelays or cancellations may lead to cash refunds for travelers
Click to see story on FOX 28 SpokaneNew Airline Refund Rules Just Went Into Effect: What You’re Owed for Canceled Flights | Frommer’s
Click to see story on Frommer'sUS airlines have to automatically refund travelers for canceled, ‘significantly changed’ flights: What to know
Click to see story on The Baltimore PostU.S. flights now required to give automatic refunds for cancellations
Click to see story on The San Joaquin Valley SunUS Airlines Now Required to Automatically Provide Refunds for Cancelled Flights
Click to see story on aeroxplorer.comAirlines Now Legally Required To Provide Automatic Refunds For Cancele
Click to see story on 93.1 WZAKAirlines are Implementing DOT Auto-Refunds, and It’s Bad News for Travelers – Cranky Flier
Click to see story on Cranky FlierU.S. airlines are required to reimburse passengers for canceled flights
Click to see story on CNN BrasilU.S. airlines required to give automatic refunds for canceled, delayed flights – New York Times Post
Click to see story on nytimespost.comUS airlines required to automatically refund you for canceled flight » ¡Que Onda Magazine!
Click to see story on ¡Que Onda Magazine!New Refund & Voucher Rights for Air Travelers: What to Know
Click to see story on meetingsnet.comStraight to your inbox.
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