DOT investigating Delta Air Lines as thousands of travelers left in limbo

[KARAH RUCKER]

THE RIPPLE EFFECTS OF A GLOBAL I-T OUTAGE ARE STILL BEING FELT BY ONE OF AMERICA’S LARGEST AIRLINES.

DELTA CANCELING HUNDREDS MORE FLIGHTS– FIVE DAYS AFTER LARGE SWATHS OF ITS OPERATIONS WERE KNOCKED OUT BY A HISTORIC OUTAGE ACROSS MICROSOFT SYSTEMS.

THE HUNDREDS OF FLIGHTS GROUNDED ON TUESDAY– COME AFTER THOUSANDS OF FLIGHTS HAVE BEEN CANCELED SINCE FRIDAY. AND NOW THE DEPARTMENT OF TRANSPORTATION SAYS IT IS LAUNCHING AN INVESTIGATION INTO DELTA’S ACTIONS.

THE D-O-T SAYS IT’S LOOKING INTO THE AIRLINE’S WIDESPREAD CANCELLATIONS AND IF IT FAILED TO UPHOLD ITS COMMITMENT TO PASSENGERS– AFTER A “HIGH VOLUME OF CONSUMER COMPLAINTS.”

[ATLANTA TRAVELER]

“YOU CAN’T EVEN RENT ANY CARS. I CALLED ALL OF THEM. WE BARELY GOT A HOTEL ROOM FOR LAST NIGHT. WE WERE LUCKY EVEN GOT ONE. WE CALLED FIVE DIFFERENT HOTELS BEFORE I WAS ABLE TO GET A ROOM FOR ME AND MY HUSBAND.”

[KARAH RUCKER]

DELTA’S CHIEF INFORMATION OFFICER SAID WHILE MOST SYSTEMS HAVE BEEN RESTORED–A CRITICAL SYSTEM REMAINS OFFLINE– ONE THAT “ENSURES ALL FLIGHTS HAVE A FULL CREW IN THE RIGHT PLACE AT THE RIGHT TIME.” 

HE SAID THAT’S THE SYSTEM “REQUIRING THE MOST TIME AND MANUAL SUPPORT TO SYNCHRONIZE IT.”

DELTA’S CEO SAID HE SPOKE WITH TRANSPORTATION SECRETARY PETE BUTTIGIEG SUNDAY ABOUT THE COMPANY’S COMMITMENT TO CUSTOMERS AND THAT THE COMPANY IS WORKING AROUND THE CLOCK TO RESOLVE THE ISSUES.

DELTA’S TROUBLES COME AS MOST MAJOR CARRIERS HAVE RESTORED OPERATIONS AFTER BEING AFFECTED BY THE MICROSOFT OUTAGE CAUSED BY A SECURITY UPDATE FROM CROWDSTRIKE.

FOR MORE UPDATES ON THE ONGOING ISSUES WITH DELTA AND THE D-O-T’S INVESTIGATION– DOWNLOAD THE STRAIGHT ARROW NEWS APP– OR VISIT OUR WEBSITE AT SAN-DOT-COM.