DOT investigating Delta Air Lines as thousands of travelers left in limbo

Jul 23

Karah Rucker Anchor

By Karah Rucker (Anchor), Evan Hummel (Producer), Jake Maslo (Video Editor)

Delta cancelled hundreds of flights on Tuesday, July 23, as it continues to recover from a global IT outage caused by a CrowdStrike security update. The latest cancellations come after the airline had to cancel thousands of flights over the weekend. The U.S. Department of Transportation (DOT) announced an investigation into Delta’s extended issues on Tuesday.

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The DOT said that it is investigating the airline’s widespread cancellations and whether Delta failed to uphold its commitment to passengers. DOT officials said they launched the investigation after receiving a “the high volume of consumer complaints.”

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“We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,” Department of Transportation Secretary Pete Buttigieg said. “This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld.”

Delta said that it restored most of its systems, but a critical system remains offline. The system “ensures all flights have a full crew in the right place at the right time.” The company said that system is the one “requiring the most time and manual support to synchronize it.”

Delta CEO Ed Bastian said that he spoke with Buttigieg on Sunday, July 21, about the company’s commitment to customers. He said the airline is working around the clock to resolve the issues caused by the historic outage.

Tags: Airlines, American Airlines, Delta Air Lines, Department of Transportation, Frontier airlines, Microsoft, Pete Buttigieg

[KARAH RUCKER]

THE RIPPLE EFFECTS OF A GLOBAL I-T OUTAGE ARE STILL BEING FELT BY ONE OF AMERICA’S LARGEST AIRLINES.

DELTA CANCELING HUNDREDS MORE FLIGHTS– FIVE DAYS AFTER LARGE SWATHS OF ITS OPERATIONS WERE KNOCKED OUT BY A HISTORIC OUTAGE ACROSS MICROSOFT SYSTEMS.

THE HUNDREDS OF FLIGHTS GROUNDED ON TUESDAY– COME AFTER THOUSANDS OF FLIGHTS HAVE BEEN CANCELED SINCE FRIDAY. AND NOW THE DEPARTMENT OF TRANSPORTATION SAYS IT IS LAUNCHING AN INVESTIGATION INTO DELTA’S ACTIONS.

THE D-O-T SAYS IT’S LOOKING INTO THE AIRLINE’S WIDESPREAD CANCELLATIONS AND IF IT FAILED TO UPHOLD ITS COMMITMENT TO PASSENGERS– AFTER A “HIGH VOLUME OF CONSUMER COMPLAINTS.”

[ATLANTA TRAVELER]

“YOU CAN’T EVEN RENT ANY CARS. I CALLED ALL OF THEM. WE BARELY GOT A HOTEL ROOM FOR LAST NIGHT. WE WERE LUCKY EVEN GOT ONE. WE CALLED FIVE DIFFERENT HOTELS BEFORE I WAS ABLE TO GET A ROOM FOR ME AND MY HUSBAND.”

[KARAH RUCKER]

DELTA’S CHIEF INFORMATION OFFICER SAID WHILE MOST SYSTEMS HAVE BEEN RESTORED–A CRITICAL SYSTEM REMAINS OFFLINE– ONE THAT “ENSURES ALL FLIGHTS HAVE A FULL CREW IN THE RIGHT PLACE AT THE RIGHT TIME.”

HE SAID THAT’S THE SYSTEM “REQUIRING THE MOST TIME AND MANUAL SUPPORT TO SYNCHRONIZE IT.”

DELTA’S CEO SAID HE SPOKE WITH TRANSPORTATION SECRETARY PETE BUTTIGIEG SUNDAY ABOUT THE COMPANY’S COMMITMENT TO CUSTOMERS AND THAT THE COMPANY IS WORKING AROUND THE CLOCK TO RESOLVE THE ISSUES.

DELTA’S TROUBLES COME AS MOST MAJOR CARRIERS HAVE RESTORED OPERATIONS AFTER BEING AFFECTED BY THE MICROSOFT OUTAGE CAUSED BY A SECURITY UPDATE FROM CROWDSTRIKE.

FOR MORE UPDATES ON THE ONGOING ISSUES WITH DELTA AND THE D-O-T’S INVESTIGATION– DOWNLOAD THE STRAIGHT ARROW NEWS APP– OR VISIT OUR WEBSITE AT SAN-DOT-COM.